Draft. Details in the highlighted boxes still need filling in before the shop takes real orders.
Terms and conditions
Last updated [date]
About us
This website is run by [business name], trading as Cannon Clo ("we", "us"). [Registered in England and Wales, company number 00000000 / sole trader]. Our address is [business address] and you can reach us at [contact email].
These terms
These terms apply to every order placed on this website. By placing an order you agree to them, so please read them first and keep a copy.
Our products
Product images are for illustration, and colours can look slightly different depending on your screen. Stock is limited, so every order depends on availability.
Prices and payment
Prices are in pounds sterling [and include VAT / we are not VAT registered]. Delivery costs are shown at checkout before you pay. Payments are processed securely by Stripe, and we never see or store your full card details. If we find a pricing error, we'll contact you before dispatch and you can choose to cancel.
Launch pricing: the full tracksuit set is £65 for a limited launch period, after which it returns to £70. Orders placed during the launch period are charged at the launch price.
How the contract is formed
Your order is an offer to buy. The contract between us is formed when we email to confirm your order has been dispatched. If we can't accept your order, for example because an item has sold out, we'll tell you and refund you in full.
Delivery
We deliver to UK addresses only. Unless we agree otherwise, we'll deliver within 30 days of your order. Responsibility for the goods passes to you once they're delivered.
Your right to cancel
Under the Consumer Contracts Regulations 2013 you can cancel within 14 days of receiving your order without giving any reason. Our Returns and refunds policy explains how.
Faulty items
Nothing in these terms affects your legal rights under the Consumer Rights Act 2015. If an item is faulty, not as described or not fit for purpose, you're entitled to a repair, replacement or refund, and within 30 days of delivery you can reject it for a full refund.
Our responsibility to you
We're responsible for loss or damage you suffer that is a foreseeable result of us breaking these terms or failing to use reasonable care. We don't exclude or limit our liability for death or personal injury caused by our negligence, for fraud, or for breaching your legal rights as a consumer. Our products are for domestic and private use only.
Our brand
The Cannon Clo name, logo, designs, photography and content on this site belong to us. Please don't copy or use them without our written permission.
Changes to these terms
We may update these terms from time to time. The version shown on this site when you place your order is the one that applies to it.
Law
These terms are governed by the law of England and Wales. You can bring proceedings in the courts of England and Wales, or in your local courts if you live in Scotland or Northern Ireland.
Privacy policy
Last updated [date]
Who we are
[Business name], trading as Cannon Clo, is the controller of your personal data under UK data protection law. Contact us at [contact email] or [business address].
What we collect
- When you order: your name, delivery address, email address, phone number if you give it, and what you bought.
- When you contact us: your message and contact details.
- Payment details are handled by Stripe under its own privacy policy. We never receive your full card number.
Why we use it
- To process, deliver and support your order, because we need to in order to fulfil our contract with you.
- To keep accounting and tax records, because the law requires it.
- To handle questions, returns and complaints, as part of our contract with you and our legitimate interest in running the business properly.
- To send you news and offers, only if you've opted in. You can unsubscribe at any time.
Who we share it with
Stripe, to take payment. Our delivery couriers, to get your order to you. [Email and website hosting providers], who store data on our behalf. We never sell your data.
How long we keep it
Order records are kept for six years to meet UK tax rules. Everything else is kept only as long as we need it.
Transfers outside the UK
Some of our providers, including Stripe, may process data outside the UK. Where they do, appropriate safeguards are in place to protect it.
Your rights
You can ask to access, correct or delete your data, restrict or object to how we use it, move it to another provider, or withdraw consent you've given. Email [contact email]. If you're unhappy with how we handle your data, you can complain to the Information Commissioner's Office at ico.org.uk.
Returns and refunds
Last updated [date]
Changed your mind?
You can cancel your order for any reason within 14 days of the day you receive it. Email [contact email] with your order number to let us know. You then have a further 14 days to send the items back.
Condition
Please return items unworn, unwashed and with tags attached. You're welcome to try them on as you would in a shop. If an item has been handled more than that, we may reduce your refund to reflect its loss in value.
Return postage
[You pay the cost of sending items back / We provide a free returns label], unless the item is faulty or not as described, in which case we cover it. We recommend a tracked service, as items are your responsibility until they reach us.
Your refund
We refund the price of the items plus the standard delivery charge you paid, within 14 days of receiving your return or of you showing proof you've sent it, whichever comes first. Refunds go back to your original payment method. If you chose a delivery option more expensive than our standard one, we refund the standard cost only.
Returning part of a set
You can return a full tracksuit set, or just one piece from it. If you keep one piece, we'll refund the set price minus the standard price of the piece you keep: £40 for the hoodie or £35 for the bottoms.
Faulty or wrong items
Contact us within 30 days of delivery for a full refund, or after that for a repair or replacement where the Consumer Rights Act 2015 applies. We cover return costs for faulty or incorrect items.
Where to send returns
Email us first, then send your items to [returns address] with your order number inside the parcel.
Shipping and delivery
Last updated [date]
Where we deliver
UK addresses only, for now. We're working on international shipping.
Cost
Delivery is calculated at checkout and shown before you pay.
Dispatch and delivery times
Orders are dispatched within [X working days], and you'll get an email with tracking once your order is on its way. Delivery usually takes [X to Y working days] with [courier]. At the very latest, we'll deliver within 30 days of your order.
Limited stock
If an item sells out after you've ordered, we'll let you know straight away and refund you in full.
Something wrong?
If your parcel hasn't arrived or turns up damaged, email [contact email] with your order number and we'll sort it out.
Cookie policy
Last updated [date]
What this site stores
This site doesn't use tracking or advertising cookies. It saves the contents of your bag in your browser's local storage, so your items are still there when you come back. That's essential for the bag to work, so we don't need to ask for consent. You can clear it at any time in your browser settings.
At checkout
When you pay, you'll use Stripe's secure checkout, which sets its own cookies to process payments and prevent fraud. Stripe's privacy policy explains how it uses them.
If this changes
If we add analytics or marketing tools in the future, we'll update this policy and ask for your consent before setting any non-essential cookies.